Free shipping
Free shipping on orders over 100 EUR
Worldwide
We ship all around the world!
24 hours
We will ship your order within 24 hours.

These terms of use governs your purchases from, and your use of, the www.twistshake.com website and forms a contract between you and Twistshake of Sweden AB, Swedish company registration number 556959-3469, Västra Skepparbacken 18, 72211 Västerås, Sweden (hereinafter “Twistshake”).

In order to shop at www.twistshake.com it is required that you are of at least 18 years of age or that you shop with parental permission.

By making a purchase from, and using, this website you have agreed to these terms of use. Please make sure that you have read and understood these terms of use when using our site.

CONFIRMATION

Once we have received your order we will send a confirmation to your email address. It is therefore important that you enter the correct e-mail address when placing your order. We recommend saving this email in order to facilitate any contact with customer service you may have in the future. The order confirmation (receipt) also serves as a guarantee of proof of purchase. 
If you discover any errors, please contact service@twistshake.com immediately with your order number included in the e-mail.

PAYMENT

You can choose to pay with credit or debit cards, by invoice (Klarna available in Sweden and Norway). With payment by credit or debit cards, Adyen manages all of our banking transactions. Twistshake of Sweden AB does not handle any credit card numbers. 

PAYMENT BY CARD

Pay with your credit /debit card securely over the Internet. Your payment is handled by Adyen with secure encryption and under strict banking standards. Your card details are sent directly to the bank and cannot be read or accessed by anyone other than your bank. There is no extra charge for card payments. When paying by credit / debit card starting conditions apply as soon as the card transaction is approved. In the event that no payment has been received after submitting your order, Twistshake may automatically cancel your order.

PAYMENT BY INVOICE

When choosing to pay via invoice you can buy today and pay later (within 14 days). It is important that you are registered to the address where you want delivery to when shopping with invoice. A customary credit check without a courtesy copy is made. You are also able to split your payment, and everything is done in cooperation with Klarna AB.

RATES

Free freight on all orders over 100 EUR. For orders below that value an additional fee for shipping will be added to your order, depending on where you live and what delivery type you choose.

When ordering to a country outside the European Union you may have to pay an extra tax / customs fee depending on the value / weight of your order. These duties are established by the country the goods are delivered into, and we at Twistshake do not have any influence over it.

With reservations for stock outs and eventual price errors that may arise.

DELIVERY

Twistshake ships worldwide. 

Orders made before 12:00 during weekdays are sent on the same day. Average delivery time is 8-13 days for standard freight and 1-3 days for express, depending on the location.  If a stock balance error should arise and we cannot deliver your complete order, we will deliver the products that are in stock and charge your account for the price of the products delivered.

Standard deliveries are made in cooperation with the Deutsche Post and their partners in other countries around the world. For Express deliveries, Twistshake will select the optimal shipping method, which could be either via DHL Express or FedEx, depending on location. 

We reserve the right to deny delivery of all products in case of price fluctuations as well as stock conditions. All delivery times are to be viewed as preliminary.

UNCOLLECTED PACKAGES

For uncollected packages that are returned to Twistshake, we reserve the right to charge the buyer costs for return shipping, expedition charges as well as handling charges, amounting to 30  EUR.

RETURNS

As a customer at www.twistshake.com, you always have a 14-day right of return after you have received a product. The right of withdrawal is valid for unbroken packaging.

Contact us at service@twistshake.com with your order number and use the return goods notice. Right of withdrawal is not valid for products close to expiry or products on sale. The customer takes responsibility and pays for costs associated with the return shipping. Products are to be sent back in their original packaging, as well as their original state and quality.

If your order has been sent without shipping you will be charged the actual shipping costs. If you are not happy with the product and would like to change it to a different color, there are no problems as long as the packaging is intact and unbroken (we can only change color of the product, not to another item / size). Contact service@twistshake.com for more information.

CLAIMS

If the package is damaged on delivery you shall immediately claim it for damages at your collection site. If there is something wrong with your product we ask you to contact us immediately so that we can solve the problem. Contact service@twistshake.com and be as specific as possible. Don’t forget to give your order number.

COOKIES

Twistshake uses so called “cookies”. A cookie is a small text file that is stored on your computer and which contains information that is necessary for us to know which items you are bringing to the check-out. We use so called sessions cookies to be able to offer you the web shop service and your browser needs to accept cookies for you to be able to add products to your shopping cart. If you oppose storage of cookies you can de-activate the function by going into “settings” on your browser.

FORCE MAJEURE

Twistshake shall be exempt from liability for damages and other penalties on the performance of the contract prevented, hindered or delayed by circumstances beyond our control. As the release factor should be considered include government intervention, new / amended legislation, lack of state, war, fire, flood, labor disturbance, prohibitions, restrictions, sabotage, poor transport or weather conditions or lack of delivery from suppliers and the company is exposed to criminal activity that affects activities.

AMENDMENTS

Twistshake may revise these terms of use from time to time. Every time you order a product from us, the general conditions in force at that time will apply to the contract between you and Twistshake. You should therefore periodically visit this page to review the then current terms to which you are bound.