Can I cancel / change or add to an existing order?
Due to our quick delivery times, your order will be processed immediately after you place your order and thus we can not cancel, modify or add products.
What are the shipping costs?
Shipping costs 9,99 EUR Free shipping on orders over 100 EUR.
For orders under 30 EUR we charge a handling fee of 9.99 EUR.
How long does delivery take?
Average delivery time is 5-12 business days for standard freight and 1-3 days for express. We work as hard as we can to send your order as quickly as possible!
[table][tr][td]While we're doing our very best to get all orders shipped as soon as possible, we may not be able to meet our standard delivery during these busy times.
Please note that during the holiday season (November/December) delivery times can be longer than usual. Rest assured that the warehouse staff is working round-the-clock to make sure that all orders are processed promptly. That is our highest priority at this time!
Thank you for your patience and understanding. For any questions or concerns, feel free to get in touch with us at firstname.lastname@example.org[/td]
How do I know my order has gone through?
Once we have received an order from you, we will send a confirmation to your email address. It is therefore important that you enter the correct email address when making an order. We recommend that you save the confirmation to facilitate any future contact with our customer service. Confirmation also represents your receipt of the purchase. If you notice any errors please contact email@example.com immediately with your order number attached.
What different payment methods do you have?
You can choose to pay by bank or credit card or by invoice (administered via Klarna). When it comes to payment by bank or credit card, Adyen manages all our bank transactions. Twistshake does not handle any bank or credit card numbers.
How do I return a product?
In order to be entitled to a return, the product must be unused and in the same condition as you received. It must also be in the original package.You are responsible for paying your own shipping costs on return.To complete your return, contact us at firstname.lastname@example.org with your order number.
Does Twistshake have a store to visit?
We do not have our own shop but our products are available in selected grocery stores and also children/baby shops.
I'm interested in working with you, where do I turn?
How fun to hear that you like our products. If you are interested in working with us, send an email to email@example.com with links to your social media channels as well as a short presentation of yourself. If we want to proceed with a cooperation, one of our team will be back to you.
Do you offer discounts on your products?
Occasionally we offer discounts on our products. Be sure to subscribe to our newsletter to receive special offers and product launches.
For additional questions and return/claim slips, please go to our Help Center.
Twistshake aspires to develop products that are simple and safe to use, yet also offers an appealing design. We are of the opinion that aiming for functionality does not mean that we can ignore aesthetics, and our designers are always looking for ways to combine practicality with eye-pleasing design.