Terms and conditions
In order to shop at www.twistshake.com it is required that you are of at least 18 years of age or that you shop with parental permission.
Once we have received your order we will send a confirmation to your email address. It is therefore important that you enter the correct e-mail address when placing your order. We recommend saving this email in order to facilitate any contact with customer service you may have in the future. The order confirmation (receipt) also serves as a guarantee of proof of purchase.
If you discover any errors, please contact firstname.lastname@example.org immediately with your order number included in the e-mail. Your order will be processed immediately after you place your order and thus we can not cancel, modify or add products.
All pre-order sales are final, once you placed your order we cannot cancel it.
You can choose to pay with credit or debit cards, by invoice (Klarna available in Sweden and Norway). With payment by credit or debit cards, Adyen manages all of our banking transactions. Twistshake of Sweden AB does not handle any credit card numbers.
Pay with your credit /debit card securely over the Internet. Your payment is handled by Adyen with secure encryption and under strict banking standards. Your card details are sent directly to the bank and cannot be read or accessed by anyone other than your bank. There is no extra charge for card payments. When paying by credit / debit card starting conditions apply as soon as the card transaction is approved. In the event that no payment has been received after submitting your order, Twistshake may automatically cancel your order.
When choosing to pay via invoice you can buy today and pay later (within 14 days). It is important that you are registered to the address where you want delivery to when shopping with invoice. A customary credit check without a courtesy copy is made. You are also able to split your payment, and everything is done in cooperation with Klarna AB.
Free freight on all orders over 100 USD. For orders below that value an additional fee for shipping will be added to your order, depending on where you live and what delivery type you choose.
When ordering to a country outside the European Union you may have to pay an extra tax / customs fee depending on the value / weight of your order. These duties are established by the country the goods are delivered into, and we at Twistshake do not have any influence over it.
With reservations for stock outs and eventual price errors that may arise.
Twistshake has worldwide shipping. Average delivery time is 5-12 business days for standard freight and 1-3 days for express, depending on the location. If a stock balance error should arise and we cannot deliver your complete order, we will deliver the products that are in stock and charge your account for the price of the products delivered.
Standard deliveries are made in cooperation with the Deutsche Post and their partners in other countries around the world. For Express deliveries, Twistshake will select the optimal shipping method, which could be either via DHL Express or FedEx, depending on location. We reserve the right to deny delivery of all products in case of price fluctuations as well as stock conditions. All delivery times are to be viewed as preliminary.
Due to COVID-19 we have a higher workload than normal, and we have to reserve ourselves because it unfortunately causes delays and extra delivery days. We have put in extra staff as well as re-arranged our warehouse to be able to better handle the new workload. Our shipping companies are in the same situation, and recently updated us on general delays in shipping to all countries, so we appreciate that even here you have patience and understanding that the delivery day can be shifted a bit.
During this campaign we are receiving more orders than usual, which may cause a slight delay in shipping your order. Which may cause a delay in delivery. We apologize in advance if this happens to your order.
For uncollected packages that are returned to Twistshake, we reserve the right to charge the buyer for return shipping, expedition charges as well as handling fees at a cost of 19 EUR.
Should you regret your purchase after your order has been packed and shipped, you are still required to pick up your package from the pickup point and return it back to us.
If the package is not collected, your shipment will automatically be marked as “Not collected” and you will be charged the above fee.
As a customer at www.twistshake.com, you always have a 14 day right of return after you have received a product. The right of withdrawal is valid for unbroken packaging.
Contact us at email@example.com with your order number and use the return goods notice. Right of withdrawal is not valid for products close to expiry or products on sale. The customer takes responsibility and pays for costs associated with the return shipping. Products are to be sent back in their original packaging, as well as their original state and quality.
If your order has been sent without shipping you will be charged the actual shipping costs. Contact firstname.lastname@example.org for more information.
If the package is damaged on delivery you shall immediately claim it for damages at your pickup point. If there is something wrong with your product(s) we ask you to reach out to us within 5 days after receiving your order.
When receiving an incomplete order please contact email@example.com with pictures on what you have received. – We ask you to save the packaging and packing list until case solved.
Please read through our guidelines and steps for claims:
• Send your claim request through our web form here.
• Always include your order number when making a claim.
• Describe the defect as detailed as possible.
Our team will handle your claim as soon as possible. If the claim is approved and settled, we will either rectify the problem when possible or you will receive a new item.
Please note that since we are using the TPE material, discoloration may occur. Discoloration is therefore not a valid claim.
If you have received the incorrect product, please reach out to us within 5 days after receiving your order. Please contact firstname.lastname@example.org and be as specific as possible. Always include your order number.
In the event of a dispute, Twistshake follows the recommendations of Swedish Reklamationsnämnden (https://www.arn.se/konsument/).
Twistshake uses so called “cookies”. A cookie is a small text file that is stored on your computer and which contains information that is necessary for us to know which items you are bringing to the check-out. We use so called sessions cookies to be able to offer you the web shop service and your browser needs to accept cookies for you to be able to add products to your shopping cart. If you oppose storage of cookies you can de-activate the function by going into “settings” on your browser.
Twistshake shall be exempt from liability for damages and other penalties on the performance of the contract prevented, hindered or delayed by circumstances beyond our control. As the release factor should be considered include government intervention, new / amended legislation, lack of state, war, fire, flood, labor disturbance, prohibitions, restrictions, sabotage, poor transport or weather conditions or lack of delivery from suppliers and the company is exposed to criminal activity that affects activities.
Twistshake aspires to develop products that are simple and safe to use, yet also offers an appealing design. We are of the opinion that aiming for functionality does not mean that we can ignore aesthetics, and our designers are always looking for ways to combine practicality with eye-pleasing design.