FAQ

Due to our quick delivery times, your order will be processed immediately after you place your order and thus we can not cancel, modify or add products.

Shipping costs 9.99 EUR Free shipping on orders over 100 EUR. 

For orders under 25 EUR we charge a handling fee of 9.99 EUR.

Average delivery time is 6-14 business days for standard freight and 1-3 days for express. We work as hard as we can to send your order as quickly as possible! 

Once we have received an order from you, we will send a confirmation to your email address. It is therefore important that you enter the correct email address when making an order. We recommend that you save the confirmation to facilitate any future contact with our customer service. Confirmation also represents your receipt of the purchase. If you notice any errors please contact service@twistshake.com immediately with your order number attached.

You can choose to pay by bank or credit card or by invoice (administered via Klarna). When it comes to payment by bank or credit card, Adyen manages all our bank transactions. Twistshake does not handle any bank or credit card numbers.

In order to be entitled to a return, the product must be unused and in the same condition as you received. It must also be in the original package.You are responsible for paying your own shipping costs on return.To complete your return, contact us at service@twistshake.com with your order number.

We do not have our own shop but our products are available in selected grocery stores and also children/baby shops.

How fun to hear that you like our products. If you are interested in working with us, send an email to collab@twistshake.com with links to your social media channels as well as a short presentation of yourself. If we want to proceed with a cooperation, one of our team will be back to you.

Occasionally we offer discounts on our products. Be sure to subscribe to our newsletter to receive special offers and product launches.