Terms and conditions

Terms and Conditions
Confirmation
Payment
Payment by card
Payment by invoce
Delivery
How much does the shipping cost?
Uncollected packages
Returns
Claims
Cookies
Force majeure
Amendments
Discounts

These terms of use governs your purchases from, and your use of, the www.twistshake.com website and forms a contract between you and Twistshake of Sweden AB, Swedish company registration number 556959-3469, Örjansgränd 1, 72132 Västerås, Sweden (hereinafter “Twistshake”). 


service@twistshake.com

 

In order to shop at www.twistshake.com it is required that you are of at least 18 years of age or that you shop with parental permission.

Confirmation

Once we have received your order we will send a confirmation to your email address. It is therefore important that you enter the correct e-mail address when placing your order. We recommend saving this email in order to facilitate any contact with customer service you may have in the future. The order confirmation (receipt) also serves as a guarantee of proof of purchase. 

 

If you discover any errors, please contact service@twistshake.com immediately with your order number included in the e-mail. Your order will be processed immediately after you place your order and thus we can not cancel, modify or add products.

 

Cancel/Change an order

We are very fast at packing, which makes it complicated to make changes or cancel an order as the order is included among hundreds of other orders waiting to be picked up by the carrier. If you regret your purchase after your order has been packed and dispatched, you can refuse the delivery and the parcel will be sent back to our warehouse. We will process your refund once the parcel has been returned to the warehouse, but return fees (based on your country's fee) will be deducted.

Payment

You can choose to pay with credit or debit cards, by invoice (Klarna available in Sweden and Norway). With payment by credit or debit cards, Adyen manages all of our banking transactions. Twistshake of Sweden AB does not handle any credit card numbers. 

Payment by card

Pay with your credit /debit card securely over the Internet. Your payment is handled by Adyen with secure encryption and under strict banking standards. Your card details are sent directly to the bank and cannot be read or accessed by anyone other than your bank. There is no extra charge for card payments. When paying by credit / debit card starting conditions apply as soon as the card transaction is approved. In the event that no payment has been received after submitting your order, Twistshake may automatically cancel your order.


Please note that your credit card will be charged directly at the moment of transaction.

Payment by invoice

When choosing to pay via invoice you can buy today and pay later (within 14 days). It is important that you are registered to the address where you want delivery to when shopping with invoice. A customary credit check without a courtesy copy is made. You are also able to split your payment, and everything is done in cooperation with Klarna AB.

Delivery

Twistshake has worldwide shipping. The average delivery time is 7-14 business days for standard shipment and 3-5 days for express, from the moment you receive your shipping confirmation email. We always aim to pack and ship your order as soon as possible. Usually, your order is processed within 2 working days (weekend excluded) from the moment you place your order and receive the order confirmation.



Damaged package


If the package with your order is delivered to you and the outer packaging is found obviously damaged, the damage must be photographed before opening the package and the photographs must be attached to us in the event of a possible complaint if you discover that products are missing and/or damaged. In cases where photographs of the damage of the outer packaging is missing before it is opened, we are not able to handle a possible complaint if products are found missing and/or damaged which can be assumed to be due to the transport damage.

How much does the shipping cost?

We offer free shipping for orders over 100 EUR. (This depends on the country.) 

For orders under 100 EUR,  the cheapest delivery cost is 4.99. Depending on the shipping option you choose, cost may vary.

Uncollected packages

If packages are not collected and are returned to Twistshake, we may charge you a return fee of 12.99€ when refunding your order, as outlined in our terms and conditions. When your package is marked as “Not collected,” this fee will apply automatically.


Returns


As a Twistshake.com customer, you have a 14-day window from receiving your product to initiate a return. To ensure hygiene standards, returns are accepted only for items with unbroken packaging. Returned items must be in their original packaging, condition, and quality.


The return fee of 12.99 € will be deducted from your refund and will be issued to your original payment method used to place your order.

To request a return label, contact our customer support at service@twistshake.com


Include your order number, customer name, and reason for return on the return form, which can be found attached to download and print in our FAQ section or here


Once we receive your return shipment, we'll process your request and send a confirmation email.


Additionally, you can find our return instructions on our website to review before placing an order.

Claims

If the package is damaged on delivery you shall immediately claim it for damages at your pickup point. If there is something wrong with your product(s) we ask you to reach out to us within 5 days after receiving your order.

 When receiving an incomplete order please contact service@twistshake.com with pictures on what you have received. – We ask you to save the packaging and packing list until case solved.

Please read through our guidelines and steps for claims:

 

• Send your claim request through our web form here.

• Always include your order number when making a claim.

• Describe the defect as detailed as possible.

 

Our team will handle your claim as soon as possible. If the claim is approved and settled, we will either rectify the problem when possible or you will receive a new item.

 

The right to claim a product applies to defects that are classified as manufacturing defects, i.e. if the product differs from a similarly manufactured product that does not have a defect.

The right to complain never applies to deviations caused due to wear and tear, lack of service and maintenance and errors caused by improper use of the product. This means that discoloration of materials, sun bleaching, rust and wear generally do not fulfill the right of complaint. When a product deviation is discovered, a claim must be made as soon as possible.

 

If you have received the incorrect product, please reach out to us within 5 days after receiving your order. Please contact service@twistshake.com and be as specific as possible. Always include your order number.

 

Twistshake follows the recommendations of Swedish Reklamationsnämnden (https://www.arn.se/konsument/).

Cookies

Twistshake uses so called “cookies”. A cookie is a small text file that is stored on your computer and which contains information that is necessary for us to know which items you are bringing to the check-out. We use so called sessions cookies to be able to offer you the web shop service and your browser needs to accept cookies for you to be able to add products to your shopping cart. If you oppose storage of cookies you can de-activate the function by going into “settings” on your browser.

Force majeure

Twistshake shall be exempt from liability for damages and other penalties on the performance of the contract prevented, hindered or delayed by circumstances beyond our control. As the release factor should be considered include government intervention, new / amended legislation, lack of state, war, fire, flood, labor disturbance, prohibitions, restrictions, sabotage, poor transport or weather conditions or lack of delivery from suppliers and the company is exposed to criminal activity that affects activities.

Amendments


Twistshake may revise these terms of use from time to time. Every time you order a product from us, the general conditions in force at that time will apply to the contract between you and Twistshake. You should therefore periodically visit this page to review the then current terms to which you are bound.


Discounts

Discount codes cannot be combined with each other or on already discounted items. (Exceptions may apply during promotions).




*Cannot be combined with another offer on a purchase.




The expiration date of all campaigns is decided and communicated by Twistshake. Twistshake holds the right of excluding the selected collections/products from any discount campaigns.

Welcome to Twistshake! 👋 Here you find a wide range of Swedish designed smart, safe, and high-quality baby products. We constantly strive to develop products that are easy to use and makes the everyday life easier for parents. Discover some of our favourites within bath, tableware, baby bottles, strollers, and more. Shop quick, safely, and always at great prices with us!

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